FOUNTAIN UTILITIES REVERT PROGRAM PROCEDURE

When the utility service is in the name of a tenant and service is discontinued, the following procedure is in place to create an effective and efficient method for placing utility service into the name of a property owner, realtor or management company.

The City of Fountain Utilities Customer Service Department requires the following information:

• Use of Fountain Utilities Form or written authorization on the company’s letterhead, dated and signed by the owner or authorized agent
• Specific information regarding:
• How the account name should be listed for billing

  • Please note: If you request the account listed in the
    name of the property management or realtor’s office,
    we require a letter from the owner of that office advising
    us we have their authorization to place the account
    in the company name and the agent is the contact only.
    Otherwise, we will list the account in the agent’s
    name and they will be held personally responsible for the bill.
  • The billing address
  • The service address
  • All associate/contact names and phone numbers
  • (If known) Previous tenant (who is moving out)
  • Date service is requested, along with a tentative water and electric turn on appointment time*
  • A copy of the property management agreement
  • Tax ID, when applicable

Please note:

• Our normal deposit process will be followed. A deposit may be required to set-up service.
• By submitting this request for services, you will be responsible for all related services, including minimum charges, until the City of Fountain Utilities has been notified by fax or email from your company or through initiation of service by the new tenant. No adjustments will be made to the utility charges incurred because of the tenant’s failure to comply with the terms of your lease agreement.

Suggestions for inclusion in your lease agreement:

• Include the date that the tenant is expected to have the utilities placed into their name. This may provide you with the documentation you need to collect utility charges incurred because of the tenant’s failure to comply with your lease agreement.

• Additionally, a third party notification added to the utility account will ensure that if the utility account is being discontinued or in jeopardy of disconnect due to non-payment that any termination notice would also be mailed to you or your company. This form does require the signature of the tenant and the landlord, realtor or Management Company.

FORMS:

Click here for a Manual Revert Form. <<Link to Manual Revert Form>>

Click here for a Third Party Notification form. <<Link to Third Party Form>>

These forms can also be obtained by contacting or visiting our office:

Please contact us if you have questions.

*The City will connect customer’s service within three (3) days of a request for service. (Rule 13.16.170)