The Water Department's normal business hours are from 8:00 a.m. to 4:30 p.m., Monday thru Friday (excluding holidays or adverse weather conditions).  The Water Department is physically located at 301 East Iowa in the Lorraine Center (west door); however, the mailing address for the Water Department is: City of Fountain, Attention: Water Department, 116 South Main Street, Fountain, CO 80817.

WHO DO YOU CALL WHEN YOU HAVE A PROBLEM?When you have a water problem, check the following contact numbers (by office or title) listed below: 

WHAT CLASSIFIES AN EMERGENCY? Emergency situations include (but are not limited to) the following:

• Water surfacing or pooling creating damage to streets or yards;

• No water available - (Home Owner did not cancel their service or   request for a water shut-off);

• Discolored water that has a foul order;

• Flooding; or

• Needing water shut-off for emergency repairs by Home Owner due to water leaking inside the home.

NON-EMERGENCY SITUATIONS are situations that can be taken care of during normal business hours, which include:

• Sprinkler System problems;

• Need water shut-off for normal repairs;

• Need water turned-on for moving in or shut-off for moving out;

• Request water meter installation;

• Raise or lower water stop box;

• Air in water pipes (due to cloudy water); or

• Low water pressure. 

WHERE CAN I GET MORE INFORMATION REGARDING WATER ISSUES?
For more information on your drinking water check with the following places:

• Seek your local library regarding water issues to get additional information;

• Call EPA's Safe Drinking Water Hotline at: 1-800-426-4791;

• Explore the EPA Office of Ground Water & Drinking Water at http://www.epa.gov/safewater/website; or

• Order publications from the EPA on various topics (i.e., from source water protection to home well use).