The property manager, apartment complex or landlord must qualify and sign up for the CSA. Qualifications must meet the current rules and regulations governing utility service, therefore, if deposits are required, qualifications for the CSA cannot be met.

If qualifications are met and we have a signed agreement on file, utility billing for the premise or premises designated in the agreement will be placed in the account name as listed in the agreement. It is the responsibility of the company or the individual to notify the City of Fountain Utilities of any changes in ownership so that the CSA can be voided. Until notification is received and acknowledged via email, the account name as listed on the agreement will be responsible for the utility billing. In addition, if the payment history warrants it, the City of Fountain Utilities can terminate the CSA and a letter sent to the Responsible Party.

When a tenant signs up for service, the billing will be put in the tenant’s name. Upon notification that the tenant is moving out and cancelling service, the utility billing reverts back to the account name on the CSA. There will be instances, according to Ordinance No. 1712, when the owner becomes the account holder (13.20.401)/Customer Service Rules & Regulations, when service shall be denied and we may require payment by our customer. As the City of Fountain Utilities can lien electric and water, it may be beneficial for a property management company or property owner to have a Third Party Notification on the tenant’s account.

It is important to note that this agreement will not pertain to any accounts subject to disconnection for nonpayment of utility bills. Accounts shut off for non-payment will revert to the CSA, however, services will not be turned on until an account review has taken place as these accounts may be subject to payment of past due amounts, fees or deposits, according to the current Rules and Regulations of the City of Fountain Utilities prior to having service restored.

For CSA form click here