Q: My street has potholes and seems to be failing, why hasn’t it been fixed?

Road defects result from a combination of pavement fatigue/aging, inadequate road base, and poor drainage. The City conducts road repairs throughout the year including pothole patching, asphalt grinding/replacement, and crack sealing. Any road defect can be reported online at MyFountain; there you can provide the exact address or location of the problem. Repairs are planned and scheduled according to severity, available resources, etc., of the Streets Department.

Q: How do I report a pothole or a cracked street in my neighborhood?

If you spot a pothole, cracks, or other damage on any city street surface, you may report it online to MyFountain. (add link to all MyFountain references)

Q: A snowfall has just occurred. When will the City plow and salt/sand my street?

As soon as ice or snow begins to accumulate, our salting/sanding crews are out addressing the City's main roads. Our goal is to complete the first round of salting on main roads within four hours. Residential collector roads, including main roads into residential neighborhoods, are plowed and salted next. Residential roads are the final priority and are completed as available resources allow.

During an ongoing snowfall, the City’s focus are the main roads and clearing those first so that drivers can travel where they need to; this is especially important when considering emergency and transit vehicles. Main roads that are traveled most frequently are the first priority due to traffic volume, having steep hills, or serving as connecting roads that provide access to most residential streets.

Please keep in mind that these services may be impacted by several factors including heavy snowfall, cars parked in the roadway, and cars or trailers parked on driveways too close or hanging over the curb.

Our goal is to plow all streets as soon as possible after a snowfall has ended. During periods of heavy snowfall, plowing operations can take longer and there may be delays as our crews must rotate shifts for safety.

Q: I have a physical disability. Who will shovel my driveway?

The City does not offer snow-clearing on private property, this includes driveways, sidewalks, office or commercial parking lots, etc. You may be able to get assistance from a family member, friend, or neighbor, and there are also many private snow-clearing businesses in the area that provide that service.

Q: My Street has not had street sweeping in quite some time, why?

The City's street sweeping program begins each spring and continues until the fall. Services are dependent on available resources, other priorities within the department, and weather; City street sweepers rely on water and if it is too cold the mechanical systems freeze.

Q: How do I get a faded crosswalk in my neighborhood repainted?

If you see a faded crosswalk, make a service request via MyFountain on the City of Fountain website. Once a report is made, our crews will determine if and when the crosswalk can be repainted or cleaned.

Q: How do I get the sidewalk in front of my residence fixed?

Sidewalks are not the property of the City but are the responsibility of the adjoining landowner. The City of Fountain does offer a 50/50 sidewalk program to help defer the cost of repairs. This program works annually on a first-come, first-served basis and is budget dependent. Please click HERE for more information.

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